General
How to send surveys from a web page - using javascript and webhooks
You might have a requirement to send an NPS survey directly from an action on your website or software platform. A few examples are when you need to: Send an email survey if a user clicks on a button on your website Send an email survey if a customer ...
Where are the integration settings?
All the integrations (that is, linking SightMill to another platform or website or software) are managed from your SightMill dashboard. Each Project can be integrated with different platforms - so you might link your email NPS campaign to Salesforce ...
How to integrate with Zendesk
It's easy to connect Zendesk to SightMill - which automates the process of sending email surveys. There's no coding and it uses the webhooks API that will take you just a few minutes to start sending email surveys in response to a trigger in Zendesk ...
How to integrate with Salesforce
We provide all the tools to integrate SightMill with Salesforce using webhooks API to receive information from Salesforce and its Apex REST API to send information back to Salesforce. Note: you will need to be comfortable creating Salesforce scripts ...
How to use webhooks to trigger SightMill to send an email survey
You can link your CRM or application directly to SightMill so that an email survey is sent by SightMill when triggered directly from your application. This is a great way to send an email survey after, for example, a customer service call or when a ...
How to integrate with Slack
SightMill can integrate directly with Slack; Slack is a widely-used team communication tool that allows your teams to share information about projects. What's behind the integration? SightMill uses industry-standard webhooks to integrate to Slack. ...
How to integrate with Zapier.com
SightMill can integrate directly with Zapier.com; Zapier is a widely-used connector between systems and platforms, so allowing SightMill to link in to hundreds of third-party platforms. If you want to integrate SightMill to another platform to ...
How to integrate with Google Analytics
SightMill will work closely with Google Analytics (GA). SightMill can generate GA Events that can be tracked within GA and displayed on your GA dashboard and analysed against traffic patterns and trends. The integration works through a feature called ...
Why should I use integrations?
Two reasons: to improve communications and to improve your data and so your understanding of your customers Let's take a couple of typical examples: Q. You want to make sure your teams hear about customer comments in real-time - but only the comments ...
Which platforms can SightMill integrate with?
As standard in all plans, SightMill comes ready to integrate with any application that supports webhooks (one of the most popular being Zendesk). In addition, it also has pre-configured integrations with Salesforce, Google Analytics, Zapier, and ...
How do webhooks work in practice?
Let's take an example of integrating SightMill with Salesforce CRM so that SightMill will generate and send out an NPS email survey when you change your contact settings in Salesforce to show the contact has bought your product. (Note: to send ...
What is the webhook format?
Our webhook API is a simple, industry-standard method of linking different systems together to let you send out an NPS survey in response to an event on a different system. For example, you could: Link your helpdesk system to SightMill using webhooks ...
What is a webhook API?
A webhook is sometimes called a web callback or push API. It's a way for one system to send real-time information to another system - data is exchanged immediately an event happens. In a typical standard API, one system will keep asking another for ...
Does SightMill have an API?
Yes, we support an API concept called webhooks. Webhooks are an industry-standard, lightweight technology used to pass data between platforms in response to events. As more and more applications use real-time information and events, webhooks are ...