Can Net Promoter Score be negative?
Yes. NPS scores can range from -100 to +100.
The calculation is to subtract the percentage of detractors from the percentage of promoters (you ignore the passives from this calculation).
So if you have 100 responses and 40 score 0-6 (detractors), 45 score 7-8 (passives), and 15 score 9-10 (promoters) then your NPS score is 15% - 40% = -25
Does NPS have a follow-up question?
Yes, normally there is. Net Promoter Score surveys are normally made up of two questions. Question 1: The first question is a version of the standard 'How likely are you to recommend our company to your friends and colleagues'. You can send this out ...
Could you give me a quick and clear summary of how to calculate NPS?
NPS Calculation is a simple equation that is calculated by subtracting the percentage of detractors from the percentage of promoters who have responded to a standard NPS (Net Promoter Score) question... but hang on, that sounds quite complicated. ...