General
Send an SMS survey using a webhooks API call
SightMill provides a webhooks API to allow you to integrate to other platforms such as a CRM, helpdesk or Zapier, and automatically send SMS surveys from SightMill in response to an event. A typical example used by many of our customers is to ...
Add a new SMS phone contact manually
You can add new SMS/text message contacts manually using our pop-up form – it’s a great way for telephone support teams to record feedback during a call or to to add new customers one at time rather than having to setup a CSV upload. Here's how: To ...
How does someone unsubscribe from an SMS survey?
A recipient can unsubscribe from your SMS survey by replying to the first SMS message with 'STOP' or 'UNSUBSCRIBE'. SightMill changes this recipient to 'unsubscribed' and does not record any score or free text. The recipient can subscribe again by ...
Do SMS surveys work in all countries?
We know that our SMS surveys work well in the UK, USA, Canada, and Europe. They also work in most other countries, but we cannot guarantee this. The reason is that the mobile phone regulations in some countries have very strict guidelines that ...
Can I use an alpha sender ID / short code / alphanumeric name when sending SMS surveys?
SightMill does not support alpha sender IDs (also known as short codes) to represent the sender's name instead of a normal phone number. Many countries support alpha sender IDs instead of mobile phone numbers. This will show up on a recipient's ...
What is the format for mobile phone numbers for SMS surveys?
When uploading your contact data list ready to send out SMS surveys, please make sure that your mobile phone numbers are in the standard international format: +country-prefix phone number (without the leading 0) eg if the contact number is in the UK ...
How many SMS surveys can I send?
The number of SMS surveys you can send per month is linked to your subscription plan (to check your current paid plan, login to your account and view your Plan page or visit our pricing page for details of the surveys per month for each plan). There ...
Send an NPS survey by SMS text message
Creating a text-message or SMS survey lets you gather surveys directly from customers who can communicate using their phone and text messaging. It's very straightforward to setup using SightMill: follow these simple steps and you'll have a tailored ...