SightMill: format for mobile phone numbers for SMS NPS surveys?

What is the format for mobile phone numbers for SMS surveys?

When uploading your contact data list ready to send out SMS surveys, please make sure that your mobile phone numbers are in the standard international format:

+country-prefix  phone number (without the leading 0)

eg if the contact number is in the UK as 0774 123456, the standard format required starts with country code +44 so the correct format is +44774123456

eg if the contact number is in the USA as 312 123 4567, the standard format required starts with country code +1 so is +13121234567


    • Related Articles

    • Do SMS surveys work in all countries?

      We know that our SMS surveys work well in the UK, USA, Canada, and Europe. They also work in most other countries, but we cannot guarantee this. The reason is that the mobile phone regulations in some countries have very strict guidelines that ...
    • Can I use an alpha sender ID / short code / alphanumeric name when sending SMS surveys?

      SightMill does not support alpha sender IDs (also known as short codes) to represent the sender's name instead of a normal phone number. Many countries support alpha sender IDs instead of mobile phone numbers. This will show up on a recipient's ...
    • Add a new SMS phone contact manually

      You can add new SMS/text message contacts manually using our pop-up form – it’s a great way for telephone support teams to record feedback during a call or to to add new customers one at time rather than having to setup a CSV upload.  Here's how: To ...
    • Send an NPS survey by SMS text message

      Creating a text-message or SMS survey lets you gather surveys directly from customers who can communicate using their phone and text messaging. It's very straightforward to setup using SightMill: follow these simple steps and you'll have a tailored ...
    • Send an SMS survey using a webhooks API call

      SightMill provides a webhooks API to allow you to integrate to other platforms such as a CRM, helpdesk or Zapier, and automatically send SMS surveys from SightMill in response to an event. A typical example used by many of our customers is to ...