SightMill: Can I use short codes with SMS NPS surveys?

Can I use an alpha sender ID / short code / alphanumeric name when sending SMS surveys?

SightMill does not support alpha sender IDs (also known as short codes) to represent the sender's name instead of a normal phone number.

Many countries support alpha sender IDs instead of mobile phone numbers. This will show up on a recipient's mobile phone as an SMS message from 'SIGHTMILL' instead of a normal phone number (+4420712345678)

Unfortunately, these alpha sender IDs only work when sending message and do not support incoming messages so do not work with two-way SMS survey messages; since our surveys require responses, we cannot use alpha sender IDs or short codes.

Your SMS surveys will be displayed on a recipient's phone as a message from our main SMS number.

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