Do SMS surveys work in all countries?
We know that our SMS surveys work well in the UK, USA, Canada, and Europe. They also work in most other countries, but we cannot guarantee this. The reason is that the mobile phone regulations in some countries have very strict guidelines that effectively prevent two-way messaging or surveys.
An example is Thailand which has very strict guidelines that prevents transactional SMS messages unless they are sent from a pre-registered Alpha Sender ID (or short code). Unfortunately, Alpha Sender IDs / short codes do not support two-way SMS messages so do not work with our surveys. Therefore we currently cannot server SMS messages to Thailand.
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