General
Adding meta data to enhance your web surveys
Adding meta data to your web survey provides a powerful way to increase your view of feedback, allowing you to filter feedback by (for example) segment, product, user, price points or internal owner. The meta data is added by populating fields in the ...
Installing the tracking code using Google Tag Manager
How to add SightMill tracking code to your website using Google Tag Manager. If you are using Google Tag Manager (often used with Google Analytics), you can add the SightMill tracking code from within Google Tag Manager without having to directly ...
What are the best sampling settings to use when displaying a survey on a web page?
You can define how often and when a survey is displayed to a website visitor. There are a couple of settings that you can use with web surveys: The first lets you define how long to wait once a visitor lands on a page and before displaying a survey. ...
What's the difference between a web pop-up and tab survey?
Website surveys can be displayed either as a pop-up or as a tab. Each can also be formatted to display standard 0-10 NPS question, or can display smiley-faces. See examples of a pop-up survey or a feedback tab. You can configure a web survey as a ...
Do you support social posting after a survey?
You can setup rules to encourage social posting after a survey - we see good conversion rates for promoters who then use Twitter, Facebook or TrustPilot to post a good review and so continue to promote you business. Select the ...
Do surveys display on smartphones and tablets?
Yes - web surveys work on a wide range of different devices including smartphones and tablets (including Android phones, and Apple iPhone, iPad, and iOS devices). If you have a problem with browser, get in touch and we'll help find a solution.
Do web surveys display on all browsers?
We've tested our system with a wide range of browsers to make sure it works on all popular browsers and different devices. You'll find no problems with IE, Firefox, Chrome, and with PCs, Macs, iOS and Android phones/tablets. If you have a problem ...
What about ad-blocking software?
Some users install commercial ad-blocking software to try and remove online advertising and to stop pop-ups or new windows being displayed. Unfortunately, if a visitor to your website has installed ad-blocking software, it can prevent the SightMill ...
My surveys are displayed on my website
If you have added the code snippet to your page, then check your Sampling settings that define if there's a delay before displaying the survey or how long to wait between displaying a survey to a returning visitor. If you used the default settings, ...
Where can I find the script and tracking code to install on my website?
To find your tracking code for a project: View your Projects and click the Settings button for the Project you want to use and choose the How to Install menu option. You'll see the tracking code displayed. Select and copy the code then add it to the ...
How is the survey added to my website?
There's no special coding, simply copy and paste a small script to your website (we provide the instructions and it'll work within almost any normal web page even if you're using a bespoke site and we also provide a WordPress plugin). You'll find the ...
What is a web survey?
SightMill provides all the features you need to add a customer feedback survey to any page of your website. You can configure the text, design and style of the survey. You can add a pop-up survey or add a feedback tab. The survey itself can either be ...