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Setting up SightMill to use SPF settings in DNS to reduce the chance your NPS email survey will be classed as spam
Everyone hates spam email – at best it’s a nuisance to filter and a waste of time to delete and sort through; at worst, it contains links to suspect sites, malicious code and traps for the unwary. The good news is that all of the major email ...
Importing contacts: Using tags in your CSV email or SMS contact list import
You can include tags within a CSV file of contact data to provide additional information about each contact. Tags provide a great way of viewing your results by the metrics that are most important to your business. For example, you could include tags ...
What are Email surveys?
Email-based surveys let you send a Net Promoter Score (NPS) survey by email to a group of contacts. You can use SightMill to send the email surveys or you can embed the surveys into your third-party email system (for example, HubSpot, etc). Most ...
What do Email surveys look like?
We provide a range of templates for your email surveys so you can send a standard 0-10 Net Promoter Score question or you can send simpler smiley-face customer satisfaction icons. Most often, email surveys use the standard NPS question ('Would you ...
Adding meta data to enhance your contacts for email surveys
Including meta data for each of your email contacts provides a powerful way to increase your view of feedback, allowing you to filter feedback by (for example) segment, product, user, price points or internal owner. The meta data is added when you ...