What do Email surveys look like?

We provide a range of templates for your email surveys so you can send a standard 0-10 Net Promoter Score question or you can send simpler smiley-face customer satisfaction icons.

Most often, email surveys use the standard NPS question ('Would you recommend this product to your colleagues') and allow the person reading the email to score 0-10.

SightMill comes with a range of pre-designed email templates. You can add your own logo, change the email colors and change the subject line.

Default email template:

You can change and customize any element of the survey including the question itself, replacing 0-10 with (for example) smileys or color-bars:

To improve response rates, the score is recorded as soon as the person clicks on their score within the email. They don't need to leave their email software to record their score. If you use the normal follow-up question ('Why did you give us this score'), then the respondant is automatically taken to a form with this question on the SightMill website.

SightMill's email surveys are quick to setup using pre-defined templates, provide great response rates and are easy for respondants to use from a mobile smartphone, desktop or any standard email software.

Use SightMill for full email survey support or you can embed a SightMill survey into third-party email marketing software (such as HubSpot); we provide the code and instructions with all plans.

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