Do you support social posting after an email survey?
You can setup rules to encourage social posting after a survey - we see good conversion rates for promoters who then use Twitter, Facebook or TrustPilot to post a good review and so continue to promote you business.
Select the Project/Settings/Promote Social Posting menu option and toggle 'on' the social platforms you would like to display.
Tip 1: it sounds obvious, but we have found Promoters are the best source of social posts, so make sure you display this options to Promoters by selecting this group from the drop-down menu at the top of the settings page.
Tip 2: if you would like to generate a pre-formed tweet for your users when they click on the Twitter icon, use the Twitter scripting code within the field.
Related Articles
Setting up SightMill to use SPF settings in DNS to reduce the chance your NPS email survey will be classed as spam
Everyone hates spam email – at best it’s a nuisance to filter and a waste of time to delete and sort through; at worst, it contains links to suspect sites, malicious code and traps for the unwary. The good news is that all of the major email ...
Importing contacts: Using tags in your CSV email or SMS contact list import
You can include tags within a CSV file of contact data to provide additional information about each contact. Tags provide a great way of viewing your results by the metrics that are most important to your business. For example, you could include tags ...
How to personalize an email survey
You can personalize email surveys to, for example, start 'Dear Simon' rather than 'Dear customer'. We support a two main fields that can be included into your emails. The data to populate these personalized fields is drawn from the CSV contact list ...
Do you support custom domain names?
Yes, you can email surveys from your own email address or your own domain name. If you decide to send from your own domain name, we recommend that you setup SPF on your domain name records to avoid your surveys being classed as spam. Read more To ...
What do Email surveys look like?
We provide a range of templates for your email surveys so you can send a standard 0-10 Net Promoter Score question or you can send simpler smiley-face customer satisfaction icons. Most often, email surveys use the standard NPS question ('Would you ...