Create a new survey Project
SightMill uses Projects to help you organise your NPS surveys (rather like a campaign in marketing).
A Project can have different delivery formats (eg it can combine email, SMS, website and event surveys), but can only have one survey for each of these formats; it also has one time zone. And a Project can have multiple users (either admin or view-only users).
For example, if you have three different products and want to send email surveys to the customers of each product, you would find it easier to create three Projects, one for each product. This lets you send out different emails to each customer group.
If you have three different offices and want to survey the teams in each office, again you would find it easier to setup three different Projects, one for each office - you can customize the text of each survey and also set the time zone for each office.
To create a new Project:
- In your account, click on Home (left hand menu)
- Click on the New Survey Project button
- Complete the three stage setup process:
- Enter a name for your new Project
- Select which survey types to use (email, SMS, web) - you can always change these later
- If you select Web surveys, enter the URL for your website
- Next, select your category and language
Your Project is now ready
How do I delete a Project?
To delete a Project, open the Settings for the Project and click on the General Settings menu. In the bottom right of the screen, click on the red 'Delete This Project' button. You'll be asked to confirm, then all the data and settings will be ...
Should I be worried if not many visitors complete the survey?
Typically, we see response rates of between 15-25% for email surveys and 20-30% for web surveys. And we see around 10% of respondants provide additional (verbatim) comments. EMAIL: If your response rates to your email surveys are a lot lower than ...
How do I know how many customers are seeing but not responding to my surveys?
There are a couple of ways to view this information. Summary: For a summary, open your survey Project and look at the Dashboard. In the top-right, you'll see a box titled 'Surveys'. You can select a date range and it displays the number of responses ...
What's the difference between NPS and customer review services such as TrustPilot?
Customer review sites are incredibly powerful buying aids to help potential customers get what's called 'social proof' about a product from other customers. They work on the same principal as you trusting what your friend says about a new restaurant ...
Could you give me a quick and clear summary of how to calculate NPS?
NPS Calculation is a simple equation that is calculated by subtracting the percentage of detractors from the percentage of promoters who have responded to a standard NPS (Net Promoter Score) question... but hang on, that sounds quite complicated. ...