Can I use smiley faces or other formats in the NPS question instead of numbers?

Can I use smiley faces or other formats in the NPS question instead of numbers?

Yes, you can use a range of different feedback scoring methods. Our default templates support the standard 0-10 numeric scale that is recommended for Net Promoter Score surveys.

We include a couple of alternative formats including smiley faces and color-bars (eg green to red). To select one of these formats, click on the Template option at the top left corner of the email designer (Projects/Settings/Email Design) and choose one of the alternative templates.

You can also insert smiley icons directly from the email design tool by clicking the Emoji button.

Lastly, you can cook-up your own design using any combination of graphics or formatting. Make sure that you link the icons you choose to NPS scores by switching to the code view (click the </> icon) and insert the [scoreX] code.

For example: to link an icon image that when clicked represents an NPS score of 9, use the [score9] shortcode as your link URL eg:
<a href="[score9]">.

A worked example would be if you want to record an NPS score of 9 when your icon image is clicked and your icon image is called 'my-score9.png' your complete code would look like:
<a href="[score9]"><img src="my-image9.png"></a>

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